Terms of Service

Last updated: 15 July 2026

These terms govern every purchase from RTO Warehouse (ABN 68 108 607 420) ("we", "us"). By placing an order on rtowarehouse.com you agree to these terms on behalf of the Registered Training Organisation ("RTO", "you") you represent.

1. What we sell

We sell training and assessment resources for Australian units of competency and qualifications listed on the National Register (training.gov.au). Each unit resource set includes a Student Assessment Pack (Word and fillable PDF), Trainer Guide, Learner Guide and Assessor Mapping. Whole-qualification orders also include qualification-level documents as described on the product page. Resources are produced to order and branded with your RTO's name, logo and details.

2. Pricing and payment

• Single units are priced per unit as displayed at checkout.
• All prices are in Australian dollars and are exclusive of GST; 10% GST is added at checkout. A tax invoice is issued with each order's delivery email.
• Whole-qualification orders are priced per unit at the whole-qualification rate displayed at checkout, multiplied by the number of units in that qualification as listed on the National Register at the time of fulfilment — every one of those units is included in the delivery.
• All prices are in Australian dollars. Payment is processed by Stripe; we never see or store your card details.

3. Delivery

We aim to deliver every order within 24 hours of payment, as a secure download link sent to the email address provided at checkout. If we cannot deliver within 48 hours we will tell you, and you may choose to wait or receive a full refund. Download links may expire after a reasonable period; we will re-issue an expired link on request.

4. Licence

On full payment we grant the purchasing RTO a perpetual, non-exclusive, non-transferable licence to use, print, distribute and adapt the delivered resources for training and assessment conducted by that RTO, including with unlimited students and staff of that RTO. This licence does not permit you to:

• resell, licence, share, publish or otherwise distribute the resources (original or modified) to any other entity, including other RTOs;
• remove our provenance/version information for audit purposes (your own branding is applied by us before delivery and may be retained).

Intellectual property in the underlying resource templates and content remains ours. If a purchase is made by a consultant on behalf of a named RTO, the licence attaches to that named RTO only.

4.1 Payment plans — when the licence vests

Where resources are purchased on a payment plan, the licence in clause 4 is not granted when the plan starts. It vests only once the final instalment has cleared. Until that happens:

• we grant you a temporary, revocable right to access, download and use the resources for training and assessment delivered by your RTO, subject to the same limits set out in clause 4;
• that right continues only while your plan is up to date. It is not perpetual, and it cannot be transferred, sublicensed or assigned.

If an instalment fails, we will let you know and the payment will be retried automatically. If it has not cleared within 72 hours, access is suspended until the outstanding amount is paid. Access resumes as soon as it clears.

If the plan ends before the final instalment is paid — whether cancelled by you, or because payments stop — then from that date:

• your right to use the resources ends immediately;
• no licence is granted, and none has been granted at any earlier point;
• you must stop using the resources for any purpose and delete or destroy every copy you hold, including copies provided to your staff or students and any adaptations you have made; and
• instalments already paid are not refunded. They are payment for the access you had while the plan was running.

Once the final instalment clears, the licence in clause 4 applies in full and permanently. From that point the resources are yours to keep and use under clause 4, and nothing in this clause 4.1 applies any longer.

Paying in full up front grants the clause 4 licence immediately, with none of the above applying.

5. Your responsibilities as an RTO

Our resources are professionally developed against the relevant training product as published on training.gov.au at the time of fulfilment. However, under the Standards for RTOs, responsibility for validation, contextualisation and compliant use of assessment materials rests with the RTO. You are responsible for reviewing the resources, completing your own validation processes, and ensuring their use meets your regulatory obligations. We are not a registered training organisation and we are not affiliated with training.gov.au, ASQA or any regulator.

6. Audit guarantee

If a regulator audit (including ASQA) results in a written finding of non-compliance that identifies a deficiency in resources we supplied — in the form we supplied them, without modification — we will refund the full purchase price of the affected resources and re-supply corrected versions at no charge. To claim, provide the relevant extract of the audit report within 60 days of the finding. This guarantee covers the price of the affected resources; broader liability is addressed in the Liability section below.

7. Refunds and problems

See our Refund Policy. Nothing in these terms excludes any consumer guarantee under the Australian Consumer Law that cannot lawfully be excluded.

8. Liability

To the maximum extent permitted by law, our total liability for any claim arising from an order is limited to the amount you paid for that order, and we exclude liability for indirect or consequential loss (including regulatory findings against your RTO). Where a consumer guarantee applies and cannot be excluded, our liability is limited (where permitted) to re-supplying the resources or refunding the price paid.

9. General

We may update these terms from time to time; the version published at the time of your order applies to that order. These terms are governed by the laws of Queensland, Australia. Questions: admin@rtowarehouse.com.