Last updated: 15 July 2026
These terms govern every purchase from RTO Warehouse, a registered business name of [ENTITY LEGAL NAME] (ABN [XX XXX XXX XXX]) ("we", "us"). By placing an order on rtowarehouse.com you agree to these terms on behalf of the Registered Training Organisation ("RTO", "you") you represent.
We sell training and assessment resources for Australian units of competency and qualifications listed on the National Register (training.gov.au). Each unit resource set includes a Student Assessment Pack (Word and fillable PDF), Trainer Guide, Learner Guide and Assessor Mapping. Whole-qualification orders also include qualification-level documents as described on the product page. Resources are produced to order and branded with your RTO's name, logo and details.
We aim to deliver every order within 24 hours of payment, as a secure download link sent to the email address provided at checkout. If we cannot deliver within 48 hours we will tell you, and you may choose to wait or receive a full refund. Download links may expire after a reasonable period; we will re-issue an expired link on request.
On full payment we grant the purchasing RTO a perpetual, non-exclusive, non-transferable licence to use, print, distribute and adapt the delivered resources for training and assessment conducted by that RTO, including with unlimited students and staff of that RTO. This licence does not permit you to:
Intellectual property in the underlying resource templates and content remains ours. If a purchase is made by a consultant on behalf of a named RTO, the licence attaches to that named RTO only.
Our resources are professionally developed against the relevant training product as published on training.gov.au at the time of fulfilment. However, under the Standards for RTOs, responsibility for validation, contextualisation and compliant use of assessment materials rests with the RTO. You are responsible for reviewing the resources, completing your own validation processes, and ensuring their use meets your regulatory obligations. We are not a registered training organisation and we are not affiliated with training.gov.au, ASQA or any regulator.
See our Refund Policy. Nothing in these terms excludes any consumer guarantee under the Australian Consumer Law that cannot lawfully be excluded.
To the maximum extent permitted by law, our total liability for any claim arising from an order is limited to the amount you paid for that order, and we exclude liability for indirect or consequential loss (including regulatory findings against your RTO). Where a consumer guarantee applies and cannot be excluded, our liability is limited (where permitted) to re-supplying the resources or refunding the price paid.
We may update these terms from time to time; the version published at the time of your order applies to that order. These terms are governed by the laws of [Queensland], Australia. Questions: orders@rtowarehouse.com.