Privacy Policy

Last updated: 15 July 2026

This policy explains how RTO Warehouse, a registered business name of [ENTITY LEGAL NAME] (ABN [XX XXX XXX XXX]), handles personal information in accordance with the Australian Privacy Principles.

1. What we collect

• Order details — your name, business email, RTO name and number, and the branding assets (logo, colours, contact details) you provide for your order.
• Payment — processed entirely by Stripe. We receive confirmation of payment and your billing name/email; we never see or store card numbers.
• Website analytics — we use Google Analytics and Cloudflare Web Analytics to understand site usage (pages viewed, approximate location, device type). Google Analytics uses cookies; you can block these with standard browser tools without affecting your ability to order.
• Cart data — your cart is stored locally in your own browser (localStorage) and is not sent to us until you place an order.

2. How we use it

• To build, brand and deliver the resources you ordered;
• to send you the delivery link and order communications;
• to keep records we are legally required to keep (e.g. tax records);
• to improve the website and our catalogue.

We do not sell personal information, and we do not send marketing email unless you have asked for it (you can opt out at any time).

3. Who we share it with

Only service providers needed to run the business: Stripe (payments), Cloudflare (website hosting and email routing), Google (analytics), our database/storage provider, and our email delivery provider. Some providers process data outside Australia (for example in the United States); we choose reputable providers with appropriate safeguards.

4. Security and retention

Order records and branding assets are stored on access-controlled services. Delivery links are signed and expire. We retain order records for as long as required for tax and audit purposes, then delete or de-identify them.

5. Access, correction and complaints

You may request access to, or correction of, the personal information we hold about you by emailing orders@rtowarehouse.com. If you believe we have mishandled your information and we cannot resolve your complaint, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).