Refund Policy

Last updated: 15 July 2026

Every order is custom-built and branded to your RTO, so please choose carefully — but if something is wrong, we'll fix it. This policy sits alongside your rights under the Australian Consumer Law, which are not excluded by anything below.

We'll always fix or refund when:

• Your order doesn't arrive. If we haven't delivered within 48 hours of payment, you can choose a full refund or keep waiting — your call.
• Something is defective. Wrong unit, corrupted file, missing document, incorrect branding, or content that doesn't match the current training.gov.au release at the time of fulfilment — we'll re-issue a corrected version promptly, or refund the affected items if we can't.
• We charged you incorrectly. Any pricing error is refunded in full, no questions.

Change of mind

Because resources are made to order and delivered digitally, we don't offer refunds for change of mind after the download link has been sent. If you ordered the wrong unit or qualification and tell us before delivery, we'll swap it or refund in full. If it's after delivery, contact us anyway — where a build hasn't been downloaded, we'll generally offer a store credit or swap at our discretion.

How to make a claim

Email orders@rtowarehouse.com with your order details and a description of the problem. We respond within one business day. Approved refunds are returned to the original payment method via Stripe, usually within 5–10 business days.