Certificate III in Rail Customer Service

The complete RTO resource set for the whole TLI33122 qualification and mapped to the current national release.

The whole qualification, done

Every unit in the qualification:

Every unit in TLI33122, all included

33 units: 6 core and 27 elective.

Core units 6

Elective units 27

Show all 27 elective units
  • TLIF0025Follow work health and safety procedures
  • TLIF0027Perform lookout duties
  • TLIF2010Apply fatigue management strategies
  • TLIF2062Apply awareness of safeworking rules and regulations
  • TLIF3003Implement and monitor work health and safety procedures
  • TLIF3058Apply safeworking rules and regulations to rail functions
  • TLIG0002Lead a work team
  • TLIL3072Operate signal panel or equipment
  • TLIO0004Maintain security of railway property and revenue
  • TLIO0005Provide revenue protection measures
  • TLIO3012Manage disruptive and/or unlawful behaviour
  • TLIP0002Advise on and construct fares for customers
  • TLIP0003Ensure the confidentiality, privacy and security of customer information
  • TLIU2012Participate in environmentally sustainable work practices
  • TLIW2037Clip and secure points

Matched to the current release

Every order is confirmed against TLI33122's current training.gov.au release at fulfilment, so you always receive resources mapped to the national register.