Certificate II in Rail Customer Service

The complete RTO resource set for the whole TLI22321 qualification and mapped to the current national release.

The whole qualification, done

Every unit in the qualification:

Every unit in TLI22321, all included

33 units: 7 core and 26 elective.

Core units 7

Elective units 26

Show all 26 elective units
  • TLIF2006Apply accident-emergency procedures
  • TLIF2010Apply fatigue management strategies
  • TLIF2018Operate firefighting equipment
  • TLIF2062Apply awareness of safeworking rules and regulations
  • TLIG2007Work in a socially diverse environment
  • TLII0007Provide assistance to customers with specific needs
  • TLII2015Operate the on-train buffet car
  • TLIK2003Apply keyboard skills
  • TLIK2010Use infotechnology devices in the workplace
  • TLIL2048Prepare for train departure
  • TLIO0005Provide revenue protection measures
  • TLIP0002Advise on and construct fares for customers
  • TLIP0003Ensure the confidentiality, privacy and security of customer information
  • TLIU2012Participate in environmentally sustainable work practices

Matched to the current release

Every order is confirmed against TLI22321's current training.gov.au release at fulfilment, so you always receive resources mapped to the national register.