Diploma of Travel and Tourism Management

The whole qualification, done

Every unit in the qualification:

• Student Assessment Pack for every unit (fillable PDF + Word)
• Trainer Guides, Learner Guides and Teaching Slides across the qualification
• SCORM eLearning course for every unit — upload straight into your LMS, completion and scores tracked
• Practical Observation, Third-Party Report, Competency Conversation, Work History and Self-Assessment
• Assessor Mapping for every unit — mapped to Elements, PCs, Knowledge and Performance Evidence
• RPL Assessment Tool Kit for the full qualification, with its own mapping workbook
• Training & Assessment Strategy (TAS) — four delivery variants (Word + PDF), a compliant framework ready for your RTO to complete
• Three Assessment Validation Checklists — unit-level, RPL kit and whole-of-qualification, aligned to the 2025 Standards
• LLND Profile for the qualification, an LLND Check for every unit, plus an enrolment LLND Placement Assessment — ACSF-aligned (Word + fillable PDF)
• Yours to keep — no licence keys, no subscriptions, no tracking. Editable files, unlimited use within your RTO

Every unit in SIT50122, all included

90 units: 13 core and 77 elective.

Core units 13

• BSBTWK501Lead diversity and inclusion
• SIRXOSM007Manage risk to organisational reputation in an online setting
• SITTIND003Source and use information on the tourism and travel industry
• SITXCCS015Enhance customer service experiences
• SITXCCS016Develop and manage quality customer service practices
• SITXCOM010Manage conflict
• SITXFIN008Interpret financial information
• SITXFIN009Manage finances within a budget
• SITXFIN010Prepare and monitor budgets
• SITXHRM009Lead and manage people
• SITXMGT004Monitor work operations
• SITXMGT005Establish and conduct business relationships
• SITXWHS007Implement and monitor work health and safety practices

Elective units 77

• BSBCMM411Make presentations
• BSBFIN401Report on financial activity
• BSBMKG431Assess marketing opportunities
• BSBMKG544Plan and monitor direct marketing activities
• BSBMKG552Design and develop marketing communication plans
• BSBOPS504Manage business risk
• BSBSUS411Implement and monitor environmentally sustainable work practices
• BSBTEC301Design and produce business documents
• BSBTEC303Create electronic presentations
• BSBTEC402Design and produce complex spreadsheets
• BSBTWK503Manage meetings
• BSBWRT411Write complex documents

Show all 77 elective units

• BSBXCS402Promote workplace cyber security awareness and best practices
• BSBXCS405Contribute to cyber security incident responses
• HLTAID011Provide First Aid
• HLTAID013Provide First Aid in remote or isolated site
• SIRXCEG008Manage disrespectful, aggressive or abusive customers
• SIRXCEG009Manage workplace responses to disrespectful aggressive or abusive customer behaviour.
• SIRXOSM002Maintain ethical and professional standards when using social media and online platforms
• SIRXOSM003Use social media and online tools
• SIRXOSM005Develop a basic website for customer engagement
• SIRXSTR001Develop an ecommerce strategy
• SITTGDE016Lead tour groups
• SITTGDE017Prepare and present tour commentaries or activities
• SITTGDE018Develop and maintain the general and regional knowledge required by guides
• SITTGDE019Research and share information on Australian Indigenous cultures
• SITTGDE020Prepare specialised interpretive content on flora, fauna and landscape
• SITTGDE021Prepare specialised interpretive content on marine environments
• SITTGDE022Prepare specialised interpretive content on cultural and heritage environments
• SITTGDE023Coordinate and operate tours
• SITTIND004Source and use information on the holiday park and resort industry
• SITTPPD012Package tourism products
• SITTPPD013Develop interpretive activities
• SITTPPD014Coordinate and operate sustainable tourism activities
• SITTPPD015Develop in-house recreational activities
• SITTPPD016Research and analyse tourism data
• SITTTOP006Load touring equipment and supplies
• SITTTOP007Provide outdoor catering
• SITTTOP008Allocate tour or activity resources
• SITTTOP009Set up and operate a camp site
• SITTTOP010Operate tours in a remote area
• SITTTVL001Access and interpret product information
• SITTTVL002Provide advice on international destinations
• SITTTVL003Provide advice on Australian destinations
• SITTTVL004Sell tourism products or services
• SITTTVL005Prepare customer quotations
• SITTTVL006Book tourism products and process documentation
• SITTTVL007Use a computerised reservations or operations system
• SITTTVL008Source airfares and issue tickets for domestic flights
• SITTTVL009Construct international airfares
• SITTTVL010Construct advanced international airfares
• SITTTVL011Provide specialist advice on cruises
• SITXCCS010Provide visitor information
• SITXCOM009Address protocol requirements
• SITXCRI003Respond to a customer in crisis
• SITXFIN007Process financial transactions
• SITXFIN011Manage physical assets
• SITXGLC002Identify and manage legal risks and comply with law
• SITXHRM008Roster staff
• SITXHRM010Recruit, select and induct staff
• SITXHRM011Manage volunteers
• SITXHRM012Monitor staff performance
• SITXLAN008Conduct oral communication in a language other than English
• SITXLAN009Read and write information in a language other than English
• SITXMGT006Manage projects
• SITXMPR009Coordinate production of brochures and marketing materials
• SITXMPR010Create a promotional display or stand
• SITXMPR011Plan and implement sales activities
• SITXMPR012Coordinate marketing activities
• SITXMPR013Participate in cooperative online marketing initiatives
• SITXMPR014Develop and implement marketing strategies
• SITXMPR015Obtain and manage sponsorship
• SITXMPR016Prepare and present proposals
• SITXWHS006Identify hazards, assess and control safety risks
• TLIC0023Operate four wheel drive vehicle
• TLIC1051Operate commercial vehicle
• TLIC3042Operate coach/bus

Matched to the current release

Every order is confirmed against SIT50122's current training.gov.au release at fulfilment, so you always receive resources mapped to the national register.