The whole qualification, done
Every unit in the qualification:
- Student Assessment Pack for every unit (fillable PDF + Word)
- Trainer Guides, Learner Guides and Teaching Slides across the qualification
- SCORM eLearning course for every unit — upload straight into your LMS, completion and scores tracked
- Practical Observation, Third-Party Report, Competency Conversation, Work History and Self-Assessment
- Assessor Mapping for every unit — mapped to Elements, PCs, Knowledge and Performance Evidence
- RPL Assessment Tool Kit for the full qualification, with its own mapping workbook
- Training & Assessment Strategy (TAS) — four delivery variants (Word + PDF), a compliant framework ready for your RTO to complete
- Three Assessment Validation Checklists — unit-level, RPL kit and whole-of-qualification, aligned to the 2025 Standards
- LLND Profile for the qualification, an LLND Check for every unit, plus an enrolment LLND Placement Assessment — ACSF-aligned (Word + fillable PDF)
- Yours to keep — no licence keys, no subscriptions, no tracking. Editable files, unlimited use within your RTO
Every unit in SIT20322, all included
49 units: 6 core and 43 elective.
Core units 6
- BSBTWK201Work effectively with others
- SITHIND006Source and use information on the hospitality industry
- SITHIND007Use hospitality skills effectively
- SITXCCS011Interact with customers
- SITXCOM007Show social and cultural sensitivity
- SITXWHS005Participate in safe work practices
Elective units 43
- BSBCMM211Apply communication skills
- BSBFIN302Maintain financial records
- BSBSUS211Participate in sustainable work practices
- BSBTEC201Use business software applications
- CPPCLO3100Maintain cleaning storage areas
- CPPCLO3101Clean carpeted floors
- CPPCLO3102Clean hard floors
- CPPCLO3103Clean and maintain amenities
- CPPCLO3105Clean glass surfaces
- CPPCLO3112Clean walls, ceilings and fittings
- HLTAID011Provide First Aid
- SIRXSLS001Sell to the retail customer
Show all 43 elective units
- SITHACS009Clean premises and equipment
- SITHACS010Provide housekeeping services to guests
- SITHACS011Prepare rooms for guests
- SITHACS012Launder linen and guest clothes
- SITHACS013Provide porter services
- SITHCCC024Prepare and present simple dishes
- SITHCCC025Prepare and present sandwiches
- SITHCCC026Package prepared foodstuffs
- SITHCCC028Prepare appetisers and salads
- SITHFAB021Provide responsible service of alcohol
- SITHFAB022Clean and tidy bar areas
- SITHFAB023Operate a bar
- SITHFAB024Prepare and serve non-alcoholic beverages
- SITHFAB025Prepare and serve espresso coffee
- SITHFAB026Provide room service
- SITHFAB027Serve food and beverage
- SITHGAM022Provide responsible gambling services
- SITHGAM023Attend gaming machines
- SITHGAM024Operate a TAB outlet
- SITHGAM025Conduct Keno games
- SITHIND005Use hygienic practices for hospitality service
- SITHKOP009Clean kitchen premises and equipment
- SITXCCS010Provide visitor information
- SITXCOM006Source and present information
- SITXFIN007Process financial transactions
- SITXFSA005Use hygienic practices for food safety
- SITXFSA006Participate in safe food handling practices
- SITXFSA007Transport and store food
- SITXINV006Receive, store and maintain stock
- SITXLAN007Conduct basic oral communication in a language other than English
- TLIE0009Carry out basic workplace calculations
Matched to the current release
Every order is confirmed against SIT20322's current training.gov.au release at fulfilment, so you always receive resources mapped to the national register.