Certificate IV in Retail Management

The whole qualification, done

Every unit in the qualification:

• Student Assessment Pack for every unit (fillable PDF + Word)
• Trainer Guides, Learner Guides and Teaching Slides across the qualification
• SCORM eLearning course for every unit — upload straight into your LMS, completion and scores tracked
• Practical Observation, Third-Party Report, Competency Conversation, Work History and Self-Assessment
• Assessor Mapping for every unit — mapped to Elements, PCs, Knowledge and Performance Evidence
• RPL Assessment Tool Kit for the full qualification, with its own mapping workbook
• Training & Assessment Strategy (TAS) — four delivery variants (Word + PDF), a compliant framework ready for your RTO to complete
• Three Assessment Validation Checklists — unit-level, RPL kit and whole-of-qualification, aligned to the 2025 Standards
• LLND Profile for the qualification, an LLND Check for every unit, plus an enrolment LLND Placement Assessment — ACSF-aligned (Word + fillable PDF)
• Yours to keep — no licence keys, no subscriptions, no tracking. Editable files, unlimited use within your RTO

Every unit in SIR40316, all included

33 units: 7 core and 26 elective.

Core units 7

• SIRRRTF002Monitor retail store financials
• SIRXCEG004Create a customer-centric culture
• SIRXHRM002Maintain employee relations
• SIRXMGT002Lead a frontline team
• SIRXRSK002Maintain store security
• SIRXSLS003Achieve sales results
• SIRXWHS003Maintain workplace safety

Elective units 26

• BSBCUS401Coordinate implementation of customer service strategies
• BSBFIA302Process payroll
• BSBINN301Promote innovation in a team environment
• BSBMGT402Implement operational plan
• BSBMKG401Profile the market
• BSBSMB421Manage small business finances
• CHCDIV001Work with diverse people
• SIRRFSA001Handle food safely in a retail environment
• SIRRFSA002Supervise a food safety program
• SIRRINV002Control stock
• SIRRMER003Coordinate visual merchandising activities
• SIRXCEG008Manage disrespectful, aggressive or abusive customers

Show all 26 elective units

• SIRXCEG009Manage workplace responses to disrespectful aggressive or abusive customer behaviour.
• SIRXCHA001Facilitate the change process
• SIRXECM001Monitor and interpret online data analytics
• SIRXECM002Prepare digital content
• SIRXHRM001Recruit, select and induct team members
• SIRXHWB002Promote workplace health and wellbeing
• SIRXIND005Develop personal productivity
• SIRXIND006Review retail business fundamentals
• SIRXMKT002Use social media to engage customers
• SIRXMKT003Manage promotional activities
• SIRXOSM004Analyse performance of social media and online business tools
• SIRXOSM005Develop a basic website for customer engagement
• SIRXTAD002Develop the retail frontline
• SITXHRM002Roster staff

Matched to the current release

Every order is confirmed against SIR40316's current training.gov.au release at fulfilment, so you always receive resources mapped to the national register.