Certificate III in Retail

The whole qualification, done

Every unit in the qualification:

• Student Assessment Pack for every unit (fillable PDF + Word)
• Trainer Guides, Learner Guides and Teaching Slides across the qualification
• SCORM eLearning course for every unit — upload straight into your LMS, completion and scores tracked
• Practical Observation, Third-Party Report, Competency Conversation, Work History and Self-Assessment
• Assessor Mapping for every unit — mapped to Elements, PCs, Knowledge and Performance Evidence
• RPL Assessment Tool Kit for the full qualification, with its own mapping workbook
• Training & Assessment Strategy (TAS) — four delivery variants (Word + PDF), a compliant framework ready for your RTO to complete
• Three Assessment Validation Checklists — unit-level, RPL kit and whole-of-qualification, aligned to the 2025 Standards
• LLND Profile for the qualification, an LLND Check for every unit, plus an enrolment LLND Placement Assessment — ACSF-aligned (Word + fillable PDF)
• Yours to keep — no licence keys, no subscriptions, no tracking. Editable files, unlimited use within your RTO

Every unit in SIR30216, all included

38 units: 8 core and 30 elective.

Core units 8

• SIRXCEG001Engage the customer
• SIRXCEG002Assist with customer difficulties
• SIRXCEG003Build customer relationships and loyalty
• SIRXCOM002Work effectively in a team
• SIRXIND001Work effectively in a service environment
• SIRXRSK001Identify and respond to security risks
• SIRXSLS001Sell to the retail customer
• SIRXWHS002Contribute to workplace health and safety

Elective units 30

• BSBMKG401Profile the market
• CHCDIV001Work with diverse people
• SIRRFSA001Handle food safely in a retail environment
• SIRRFSA002Supervise a food safety program
• SIRRINV001Receive and handle retail stock
• SIRRINV002Control stock
• SIRRMER001Produce visual merchandise displays
• SIRRMER002Merchandise food products
• SIRRMER003Coordinate visual merchandising activities
• SIRRRTF001Balance and secure point-of-sale terminal
• SIRRSTY001Style the customer
• SIRWSLS002Analyse and achieve sales targets

Show all 30 elective units

• SIRWSLS003Build sales of branded products
• SIRXCEG006Provide online customer service
• SIRXCEG008Manage disrespectful, aggressive or abusive customers
• SIRXCOM003Promote team cohesion
• SIRXDLV001Deliver food products
• SIRXHWB001Maintain personal health and wellbeing
• SIRXIND002Organise and maintain the store environment
• SIRXIND003Organise personal work requirements
• SIRXIND005Develop personal productivity
• SIRXMGT001Supervise and support frontline team members
• SIRXMKT001Support marketing and promotional activities
• SIRXOSM001Identify and review social media and online platforms for organisational use
• SIRXOSM002Maintain ethical and professional standards when using social media and online platforms
• SIRXOSM003Use social media and online tools
• SIRXPDK002Advise on food products and services
• SIRXPDK003Advise on health and nutritional products and services
• SIRXTAD001Train others in frontline tasks
• SITHFAB002Provide responsible service of alcohol

Matched to the current release

Every order is confirmed against SIR30216's current training.gov.au release at fulfilment, so you always receive resources mapped to the national register.