The whole qualification, done
Every unit in the qualification:
- Student Assessment Pack for every unit (fillable PDF + Word)
- Trainer Guides, Learner Guides and Teaching Slides across the qualification
- SCORM eLearning course for every unit — upload straight into your LMS, completion and scores tracked
- Practical Observation, Third-Party Report, Competency Conversation, Work History and Self-Assessment
- Assessor Mapping for every unit — mapped to Elements, PCs, Knowledge and Performance Evidence
- RPL Assessment Tool Kit for the full qualification, with its own mapping workbook
- Training & Assessment Strategy (TAS) — four delivery variants (Word + PDF), a compliant framework ready for your RTO to complete
- Three Assessment Validation Checklists — unit-level, RPL kit and whole-of-qualification, aligned to the 2025 Standards
- LLND Profile for the qualification, an LLND Check for every unit, plus an enrolment LLND Placement Assessment — ACSF-aligned (Word + fillable PDF)
- Yours to keep — no licence keys, no subscriptions, no tracking. Editable files, unlimited use within your RTO
Every unit in SIR20216, all included
19 units: 7 core and 12 elective.
Core units 7
- SIRXCEG001Engage the customer
- SIRXCOM001Communicate in the workplace to support team and customer outcomes
- SIRXIND001Work effectively in a service environment
- SIRXIND003Organise personal work requirements
- SIRXPDK001Advise on products and services
- SIRXRSK001Identify and respond to security risks
- SIRXWHS002Contribute to workplace health and safety
Elective units 12
- BSBWOR204Use business technology
- FSKLRG09Use strategies to respond to routine workplace problems
- SIRRFSA001Handle food safely in a retail environment
- SIRRINV001Receive and handle retail stock
- SIRRMER001Produce visual merchandise displays
- SIRRMER002Merchandise food products
- SIRXCEG008Manage disrespectful, aggressive or abusive customers
- SIRXIND002Organise and maintain the store environment
- SIRXIND004Plan a career in the retail industry
- SIRXOSM001Identify and review social media and online platforms for organisational use
- SIRXPDK002Advise on food products and services
- SIRXSLS002Follow point-of-sale procedures
Matched to the current release
Every order is confirmed against SIR20216's current training.gov.au release at fulfilment, so you always receive resources mapped to the national register.