Certificate IV in Public Safety (Emergency Communications Centre Operations)

The whole qualification, done

Every unit in the qualification:

• Student Assessment Pack for every unit (fillable PDF + Word)
• Trainer Guides, Learner Guides and Teaching Slides across the qualification
• SCORM eLearning course for every unit — upload straight into your LMS, completion and scores tracked
• Practical Observation, Third-Party Report, Competency Conversation, Work History and Self-Assessment
• Assessor Mapping for every unit — mapped to Elements, PCs, Knowledge and Performance Evidence
• RPL Assessment Tool Kit for the full qualification, with its own mapping workbook
• Training & Assessment Strategy (TAS) — four delivery variants (Word + PDF), a compliant framework ready for your RTO to complete
• Three Assessment Validation Checklists — unit-level, RPL kit and whole-of-qualification, aligned to the 2025 Standards
• LLND Profile for the qualification, an LLND Check for every unit, plus an enrolment LLND Placement Assessment — ACSF-aligned (Word + fillable PDF)
• Yours to keep — no licence keys, no subscriptions, no tracking. Editable files, unlimited use within your RTO

Every unit in PUA40119, all included

25 units: 3 core and 22 elective.

Core units 3

• PUACOM001Communicate in the workplace
• PUAECO009Coordinate emergency communications centre operations
• PUAECO010Maintain standards of emergency service delivery

Elective units 22

• BSBLDR411Demonstrate leadership in the workplace
• BSBOPS402Coordinate business operational plans
• BSBSTR402Implement continuous improvement
• BSBWHS411Implement and monitor WHS policies, procedures and programs
• BSBWHS412Assist with workplace compliance with WHS laws
• BSBWHS413Contribute to implementation and maintenance of WHS consultation and participation processes
• BSBWHS414Contribute to WHS risk management
• BSBWHS416Contribute to workplace incident response
• BSBWHS520Manage implementation of emergency procedures
• HLTWHS006Manage personal stressors in the work environment
• PUAAMS006Coordinate search and rescue resources
• PUAAMS007Coordinate search and rescue operations
• PUAAMS008Manage search and rescue operations
• PUACOM012Liaise with media at a local level
• PUAECO011Support logistics in the field
• PUAOPE015Conduct briefings and debriefings
• PUATEA003Lead, manage and develop teams
• TAEASS311Contribute to assessment
• TAEASS412Assess competence
• TAEASS413Participate in assessment validation
• TAEDEL311Provide work skill instruction
• TAEDEL414Mentor in the workplace

Matched to the current release

Every order is confirmed against PUA40119's current training.gov.au release at fulfilment, so you always receive resources mapped to the national register.