The whole qualification, done
Every unit in the qualification:
- Student Assessment Pack for every unit (fillable PDF + Word)
- Trainer Guides, Learner Guides and Teaching Slides across the qualification
- SCORM eLearning course for every unit — upload straight into your LMS, completion and scores tracked
- Practical Observation, Third-Party Report, Competency Conversation, Work History and Self-Assessment
- Assessor Mapping for every unit — mapped to Elements, PCs, Knowledge and Performance Evidence
- RPL Assessment Tool Kit for the full qualification, with its own mapping workbook
- Training & Assessment Strategy (TAS) — four delivery variants (Word + PDF), a compliant framework ready for your RTO to complete
- Three Assessment Validation Checklists — unit-level, RPL kit and whole-of-qualification, aligned to the 2025 Standards
- LLND Profile for the qualification, an LLND Check for every unit, plus an enrolment LLND Placement Assessment — ACSF-aligned (Word + fillable PDF)
- Yours to keep — no licence keys, no subscriptions, no tracking. Editable files, unlimited use within your RTO
Every unit in ICT20120, all included
48 units: 6 core and 42 elective.
Core units 6
- BSBSUS211Participate in sustainable work practices
- BSBTEC202Use digital technologies to communicate in a work environment
- BSBWHS211Contribute to the health and safety of self and others
- ICTICT213Use computer operating systems and hardware
- ICTICT214Operate application software packages
- ICTICT215Operate digital media technology packages
Elective units 42
- BSBCRT201Develop and apply thinking and problem solving skills
- BSBINS201Process and maintain workplace information
- BSBOPS201Work effectively in business environments
- BSBOPS202Engage with customers
- BSBOPS203Deliver a service to customers
- BSBPEF201Support personal wellbeing in the workplace
- BSBPEF202Plan and apply time management
- BSBTEC101Operate digital devices
- BSBTEC201Use business software applications
- BSBTEC203Research using the internet
- BSBTEC301Design and produce business documents
- BSBTEC302Design and produce spreadsheets
Show all 42 elective units
- BSBTEC303Create electronic presentations
- BSBTWK201Work effectively with others
- BSBXCS301Protect own personal online profile from cyber security threats
- BSBXCS302Identify and report online security threats
- BSBXCS303Securely manage personally identifiable information and workplace information
- CUADIG211Maintain interactive content
- CUADIG212Develop digital imaging skills
- CUADIG303Produce and prepare photo images
- CUAPOS211Perform basic vision and sound editing
- CUASOU212Perform basic sound editing
- FSKDIG002Use digital technology for routine and simple workplace tasks
- FSKDIG003Use digital technology for non-routine workplace tasks
- ICTICT216Design and create basic organisational documents
- ICTICT219Interact and resolve queries with ICT clients
- ICTICT221Identify and use specific industry standard technologies
- ICTICT222Research and share ICT solutions for Indigenous users
- ICTICT223Install software applications
- ICTICT224Integrate commercial computing packages
- ICTICT225Operate accounting applications
- ICTICT226Operate simple database applications
- ICTSAS210Update and maintain hardware, software and documentation inventories
- ICTSAS211Develop solutions for basic ICT malfunctions and problems
- ICTSAS212Record the requirements of client support requests
- ICTSAS213Maintain the integrity of ICT systems
- ICTSAS214Protect devices from spam and destructive software
- ICTSAS215Protect and secure information assets
- ICTSAS216Maintain ICT equipment and replace consumables
- ICTSAS217Connect a home based local wireless network
- ICTSAS218Obtain and connect hardware peripherals
- ICTWEB306Develop web presence using social media
Matched to the current release
Every order is confirmed against ICT20120's current training.gov.au release at fulfilment, so you always receive resources mapped to the national register.