The whole qualification, done
Every unit in the qualification:
- Student Assessment Pack for every unit (fillable PDF + Word)
- Trainer Guides, Learner Guides and Teaching Slides across the qualification
- SCORM eLearning course for every unit — upload straight into your LMS, completion and scores tracked
- Practical Observation, Third-Party Report, Competency Conversation, Work History and Self-Assessment
- Assessor Mapping for every unit — mapped to Elements, PCs, Knowledge and Performance Evidence
- RPL Assessment Tool Kit for the full qualification, with its own mapping workbook
- Training & Assessment Strategy (TAS) — four delivery variants (Word + PDF), a compliant framework ready for your RTO to complete
- Three Assessment Validation Checklists — unit-level, RPL kit and whole-of-qualification, aligned to the 2025 Standards
- LLND Profile for the qualification, an LLND Check for every unit, plus an enrolment LLND Placement Assessment — ACSF-aligned (Word + fillable PDF)
- Yours to keep — no licence keys, no subscriptions, no tracking. Editable files, unlimited use within your RTO
Every unit in FNS30420, all included
35 units: 4 core and 31 elective.
Core units 4
- FNSINC311Work together in the financial services industry
- FNSMCA311Collect debts
- FNSMCA314Locate individuals
- FNSMCA413Identify and manage individuals experiencing hardship
Elective units 31
- BSBAUD412Work within compliance frameworks
- BSBCMM412Lead difficult conversations
- BSBDAT201Collect and record data
- BSBFIN301Process financial transactions
- BSBPEF301Organise personal work priorities
- BSBPEF302Develop self-awareness
- BSBPEF401Manage personal health and wellbeing
- BSBPMG421Apply project time management techniques
- BSBTEC201Use business software applications
- BSBTEC404Use digital technologies to collaborate in a work environment
- BSBWHS211Contribute to the health and safety of self and others
- BSBXCM301Engage in workplace communication
Show all 31 elective units
- BSBXTW301Work in a team
- FNSACC323Perform financial calculations
- FNSACC421Prepare financial reports
- FNSCRD302Monitor and control accounts receivable
- FNSCRD311Process applications for credit
- FNSCRD404Utilise the legal process to recover outstanding debt
- FNSCRD413Manage and recover bad and doubtful debts
- FNSCRD415Manage overdue customer accounts
- FNSCUS311Respond to customer enquiries
- FNSCUS411Participate in negotiations
- FNSCUS412Resolve disputes
- FNSFLT213Develop knowledge of debt and consumer credit
- FNSINC411Conduct work according to professional practices in the financial services industry
- FNSMCA312Repossess property
- FNSMCA313Serve legal process
- FNSMCA411Evaluate debt collection actions and develop recommendations
- FNSMCA412Undertake legal action for recovery of debts
- FNSORG411Conduct individual work within a compliance framework
- FNSRTS315Process customer accounts
Matched to the current release
Every order is confirmed against FNS30420's current training.gov.au release at fulfilment, so you always receive resources mapped to the national register.