The whole qualification, done
Every unit in the qualification:
- Student Assessment Pack for every unit (fillable PDF + Word)
- Trainer Guides, Learner Guides and Teaching Slides across the qualification
- SCORM eLearning course for every unit — upload straight into your LMS, completion and scores tracked
- Practical Observation, Third-Party Report, Competency Conversation, Work History and Self-Assessment
- Assessor Mapping for every unit — mapped to Elements, PCs, Knowledge and Performance Evidence
- RPL Assessment Tool Kit for the full qualification, with its own mapping workbook
- Training & Assessment Strategy (TAS) — four delivery variants (Word + PDF), a compliant framework ready for your RTO to complete
- Three Assessment Validation Checklists — unit-level, RPL kit and whole-of-qualification, aligned to the 2025 Standards
- LLND Profile for the qualification, an LLND Check for every unit, plus an enrolment LLND Placement Assessment — ACSF-aligned (Word + fillable PDF)
- Yours to keep — no licence keys, no subscriptions, no tracking. Editable files, unlimited use within your RTO
Every unit in FNS30220, all included
14 units: 4 core and 10 elective.
Core units 4
- BSBOPS304Deliver and monitor a service to customers
- BSBPEF402Develop personal work priorities
- FNSPIM313Work within the personal injury management sector
- FNSPIM410Collect, assess and use information
Elective units 10
- BSBOPS305Process customer complaints
- BSBOPS404Implement customer service strategies
- BSBTWK201Work effectively with others
- BSBWHS211Contribute to the health and safety of self and others
- FNSPIM301Process benefit payments
- FNSPIM302Determine claim liability
- FNSPIM314Assess and determine initial entitlements for personal injury claims
- FNSPIM415Manage personal injury case loads
- FNSPIM425Facilitate recovery and return to life
- FNSPIM434Manage personal injury claims
Matched to the current release
Every order is confirmed against FNS30220's current training.gov.au release at fulfilment, so you always receive resources mapped to the national register.