Certificate II in Information and Cultural Services

The whole qualification, done

Every unit in the qualification:

• Student Assessment Pack for every unit (fillable PDF + Word)
• Trainer Guides, Learner Guides and Teaching Slides across the qualification
• SCORM eLearning course for every unit — upload straight into your LMS, completion and scores tracked
• Practical Observation, Third-Party Report, Competency Conversation, Work History and Self-Assessment
• Assessor Mapping for every unit — mapped to Elements, PCs, Knowledge and Performance Evidence
• RPL Assessment Tool Kit for the full qualification, with its own mapping workbook
• Training & Assessment Strategy (TAS) — four delivery variants (Word + PDF), a compliant framework ready for your RTO to complete
• Three Assessment Validation Checklists — unit-level, RPL kit and whole-of-qualification, aligned to the 2025 Standards
• LLND Profile for the qualification, an LLND Check for every unit, plus an enrolment LLND Placement Assessment — ACSF-aligned (Word + fillable PDF)
• Yours to keep — no licence keys, no subscriptions, no tracking. Editable files, unlimited use within your RTO

Every unit in CUA20525, all included

24 units: 5 core and 19 elective.

Core units 5

• BSBOPS203Deliver a service to customers
• BSBTWK201Work effectively with others
• BSBWHS211Contribute to the health and safety of self and others
• CUAIND212Develop and apply knowledge of information and cultural services organisations
• ICTICT214Operate application software packages

Elective units 19

• BSBINS203Assist with circulation services
• BSBINS307Retrieve information from records
• BSBINS308Control records
• BSBSUS211Participate in sustainable work practices
• BSBTEC201Use business software applications
• CUACNM211Monitor collections for changes in condition
• CUAEVP211Assist with the staging of public activities or events
• CUAEVP212Maintain venue information and provide assistance to visitors
• CUAIND211Develop and apply creative arts industry knowledge
• CUAPPR202Participate in planning process for proposed artwork sites
• CUAPPR203Store finished creative work
• ICTICT215Operate digital media technology packages
• ICTWEB306Develop web presence using social media
• SIRXPDK001Advise on products and services
• SITTGDE014Work as a guide
• SITTGDE018Develop and maintain the general and regional knowledge required by guides
• SITTIND003Source and use information on the tourism and travel industry
• SITXCCS010Provide visitor information
• SITXCOM007Show social and cultural sensitivity

Matched to the current release

Every order is confirmed against CUA20525's current training.gov.au release at fulfilment, so you always receive resources mapped to the national register.