The whole qualification, done
Every unit in the qualification:
- Student Assessment Pack for every unit (fillable PDF + Word)
- Trainer Guides, Learner Guides and Teaching Slides across the qualification
- SCORM eLearning course for every unit — upload straight into your LMS, completion and scores tracked
- Practical Observation, Third-Party Report, Competency Conversation, Work History and Self-Assessment
- Assessor Mapping for every unit — mapped to Elements, PCs, Knowledge and Performance Evidence
- RPL Assessment Tool Kit for the full qualification, with its own mapping workbook
- Training & Assessment Strategy (TAS) — four delivery variants (Word + PDF), a compliant framework ready for your RTO to complete
- Three Assessment Validation Checklists — unit-level, RPL kit and whole-of-qualification, aligned to the 2025 Standards
- LLND Profile for the qualification, an LLND Check for every unit, plus an enrolment LLND Placement Assessment — ACSF-aligned (Word + fillable PDF)
- Yours to keep — no licence keys, no subscriptions, no tracking. Editable files, unlimited use within your RTO
Every unit in BSB20120, all included
21 units: 5 core and 16 elective.
Core units 5
- BSBCMM211Apply communication skills
- BSBOPS201Work effectively in business environments
- BSBPEF202Plan and apply time management
- BSBSUS211Participate in sustainable work practices
- BSBWHS211Contribute to the health and safety of self and others
Elective units 16
- BSBCRT201Develop and apply thinking and problem solving skills
- BSBDAT201Collect and record data
- BSBFIN301Process financial transactions
- BSBOPS202Engage with customers
- BSBOPS203Deliver a service to customers
- BSBOPS306Record stakeholder interactions
- BSBPEF101Plan and prepare for work readiness
- BSBPEF201Support personal wellbeing in the workplace
- BSBPEF302Develop self-awareness
- BSBTEC101Operate digital devices
- BSBTEC201Use business software applications
- BSBTEC202Use digital technologies to communicate in a work environment
- BSBTEC203Research using the internet
- BSBTWK201Work effectively with others
- SIRXCEG002Assist with customer difficulties
- SIRXPDK001Advise on products and services
Matched to the current release
Every order is confirmed against BSB20120's current training.gov.au release at fulfilment, so you always receive resources mapped to the national register.