Certificate II in Aviation (Ground Operations and Service)

The whole qualification, done

Every unit in the qualification:

• Student Assessment Pack for every unit (fillable PDF + Word)
• Trainer Guides, Learner Guides and Teaching Slides across the qualification
• SCORM eLearning course for every unit — upload straight into your LMS, completion and scores tracked
• Practical Observation, Third-Party Report, Competency Conversation, Work History and Self-Assessment
• Assessor Mapping for every unit — mapped to Elements, PCs, Knowledge and Performance Evidence
• RPL Assessment Tool Kit for the full qualification, with its own mapping workbook
• Training & Assessment Strategy (TAS) — four delivery variants (Word + PDF), a compliant framework ready for your RTO to complete
• Three Assessment Validation Checklists — unit-level, RPL kit and whole-of-qualification, aligned to the 2025 Standards
• LLND Profile for the qualification, an LLND Check for every unit, plus an enrolment LLND Placement Assessment — ACSF-aligned (Word + fillable PDF)
• Yours to keep — no licence keys, no subscriptions, no tracking. Editable files, unlimited use within your RTO

Every unit in AVI20219, all included

65 units: 10 core and 55 elective.

Core units 10

• AVIF0023Apply aircraft safety procedures
• AVIF0034Apply aviation work health and safety procedures
• AVIF0040Employ fatigue risk management practices in an aviation workplace
• AVIG0003Work effectively in the aviation industry
• AVIJ0001Contribute to the achievement of on-time performance standards
• AVIZ0003Maintain basic situational awareness in an aviation workplace
• TLIE2007Use communications systems
• TLIJ2001Apply quality procedures
• TLIK2010Use infotechnology devices in the workplace
• TLIO1002Follow security procedures when working with passengers and personnel

Elective units 55

• AVIC0001Drive on the airside
• AVID0004Conduct baggage handling operations
• AVID0005Accept dangerous goods for air transport
• AVID0006Prepare freight for flight
• AVID0007Conduct aviation freight weighing operations
• AVID0009Load and secure aviation freight and baggage
• AVIE0003Operate aeronautical radio
• AVIE0004Conduct radio procedures in an aviation operational environment
• AVIF0037Monitor the transfer of hazardous materials
• AVIF2007Implement regulations and policies during check-in procedures
• AVIF2019Work in aircraft confined spaces
• AVII0004Provide quality customer service

Show all 55 elective units

• AVII0009Check in aircraft passengers
• AVII0010Provide assistance to transit and arriving passengers
• AVIL0003Manage a check-in queue
• AVIP2001Capture records into a records keeping system
• AVIW0011Operate baggage tug
• AVIW0012Operate aircraft refuelling nozzle
• AVIY0028Operate remotely piloted aircraft in excluded category sub-2 kg operations
• BSBOPS305Process customer complaints
• HLTAID011Provide First Aid
• SITTTVL006Book tourism products and process documentation
• TLIA0003Complete and check import/export documentation
• TLIA0021Participate in stocktakes
• TLIA0023Receive goods
• TLIA0024Replenish stock
• TLIA2014Use product knowledge to complete work operations
• TLIB0002Carry out vehicle inspection
• TLIB0003Use and maintain minor mechanical equipment
• TLIB2001Check and assess operational capabilities of equipment
• TLIB2008Carry out inspection of trailers
• TLIB2073Clean road tankers
• TLIC1051Operate commercial vehicle
• TLIC3003Drive medium rigid vehicle
• TLID0006Move materials mechanically using automated equipment
• TLID0014Load and unload explosives/dangerous goods
• TLID0015Load and unload goods/cargo
• TLID0016Operate a forklift
• TLID0021Store and handle dangerous goods and hazardous substances
• TLIE0002Process workplace documentation
• TLIF2012Apply safe procedures when handling/transporting dangerous goods or explosives
• TLIF2018Operate firefighting equipment
• TLII0004Provide assistance to customers
• TLII0005Apply customer service skills
• TLIK0003Perform electronic data interchange to transmit documentation
• TLIK2003Apply keyboard skills
• TLIL2008Complete routine administrative tasks
• TLIL2031Monitor and process attendance records
• TLIO0005Provide revenue protection measures
• TLIP0001Sell products and services
• TLIP2017Maintain control of records
• TLIP2018Provide information from and about records
• TLIP2024Conduct financial transactions
• TLIP2029Prepare and process financial documents
• TLIU1009Monitor plant and equipment in an environmentally sustainable manner

Matched to the current release

Every order is confirmed against AVI20219's current training.gov.au release at fulfilment, so you always receive resources mapped to the national register.